Vanyne LLC values customer satisfaction and is committed to providing a clear and reasonable return, exchange, and refund process for home and living products purchased through our website. This Refund and Return Policy explains the applicable return requirements, exchange conditions, procedures, and refund processing times.

1. 30-Day Return Policy

Customers may request a return within 30 days of the date the order was delivered.

To be eligible for a return, the product should generally:

  • Be unused and in its original condition;
  • Be returned with the original packaging and accessories, where applicable;
  • Not show signs of unreasonable use, damage, washing, alteration, or modification;
  • Include the applicable order information or proof of purchase; and
  • Be returned in accordance with the instructions provided by Vanyne LLC.

Returns that do not meet the applicable requirements may be refused or may receive a reduced refund where permitted by applicable law.

2. Non-Returnable Situations

A return may not be accepted when a product has been used, damaged after delivery due to customer handling, altered, modified, or otherwise returned in a condition that prevents reasonable resale, except where the issue involves a product defect or other circumstance for which the customer has applicable legal rights.

Certain products may also be subject to specific return restrictions. Customers should contact us before sending an item back if they are unsure whether it is eligible for return.

3. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Contact Vanyne LLC within 30 days of delivery using the information below. Please provide your order number, the product you wish to return, and the reason for the return.

Step 2: Receive Return Instructions

Our customer service team will review the request and, if the return is eligible, provide the applicable return instructions.

Step 3: Prepare the Package

Securely package the product to help prevent damage during transportation. Please include the relevant order information with the return.

Step 4: Ship the Return

Send the approved return to the following address:

Return Address:
Vanyne LLC
815 SENTINEL CT
Santa Rosa, CA 95409
United States

Customers should retain the shipping receipt or tracking information until the return has been fully processed.

4. Return Shipping Costs

If the return is due to a defective, damaged, incorrect, or materially different product, Vanyne LLC will review the circumstances and, where appropriate, cover reasonable return shipping costs.

For returns made for reasons such as a change of mind, ordering the wrong item, or no longer wanting the product, the customer may be responsible for the return shipping cost, unless otherwise required by applicable law or agreed by Vanyne LLC.

5. Exchanges

We may accept exchanges for eligible products when the requested replacement is available.

To request an exchange, customers must contact us within 30 days of delivery and provide the order number and details of the product they wish to exchange.

An exchange may be considered when:

  • The original product is eligible for return;
  • The product is unused and in acceptable return condition;
  • The replacement product is available;
  • The request is submitted within the applicable 30-day period; and
  • The exchange complies with applicable product and return requirements.

If the requested replacement is unavailable, Vanyne LLC may offer an alternative solution, such as a refund, where appropriate.

6. Damaged, Defective, or Incorrect Products

If you receive a product that arrives damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.

Please provide your order number and, where appropriate, clear photographs or other information showing the issue. We will review the situation and determine the appropriate resolution, which may include a replacement, exchange, or refund.

Customers should not dispose of or return a damaged or incorrect product before receiving return instructions unless otherwise directed.

7. Return Review and Processing Time

Once a returned product is received, Vanyne LLC will review the item to determine whether it meets the applicable return requirements.

The return review generally takes 3 business days after the returned product is received.

If the return is approved, the applicable refund will be initiated to the original payment method.

8. Refund Processing Time

After a return has been approved, Vanyne LLC will process the refund as soon as reasonably practicable.

Once the refund is issued, the time required for the funds to appear in the customer’s account may depend on the customer’s bank, credit card issuer, or payment service provider.

Original shipping charges may be non-refundable unless the return is due to an error, defect, damage, or other circumstance for which Vanyne LLC is responsible, or unless otherwise required by applicable law.

9. Refund Method

Approved refunds will generally be issued to the original payment method used for the purchase.

We do not normally provide cash refunds or send refunds to a different payment method unless required by applicable law or otherwise agreed.

10. Order Cancellation

If you wish to cancel an order, please contact Vanyne LLC as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

11. One-Time Purchases

All purchases made through the Vanyne LLC website are one-time purchases. We do not charge customers recurring subscription or membership fees for products purchased through our website.

A refund relates only to the applicable order and does not create or cancel any recurring billing arrangement.